Terms of Service

Catchie provides Google Ads management services for small businesses and tradies in New Zealand. Our services include campaign setup, ongoing management, optimisation, and performance reporting. The specific scope of services will be agreed upon in writing before work commences.

You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or your business in order to engage our services.

• Our management fees are outlined in our pricing plans and any associated service agreement.
• Google Ads spend (your advertising budget) is paid directly to Google and is separate from our management fees.
• Invoices are issued monthly and are due within 7 days of the invoice date unless otherwise agreed.
• Late payments may result in a pause or suspension of services until outstanding amounts are settled.
• All prices are in New Zealand Dollars (NZD) and are exclusive of GST unless stated otherwise.

To enable us to deliver our services effectively, you agree to:

• Provide accurate and complete information about your business, services, and target audience.
• Grant us access to your Google Ads account (or allow us to create one on your behalf).
• Respond to communications in a timely manner, particularly when approvals or decisions are required.
• Ensure that any products or services you advertise comply with all applicable laws and Google's advertising policies.
• Maintain your agreed advertising budget to allow campaigns to run effectively.

While we use best practices to optimise your Google Ads campaigns, we do not guarantee specific results, including a certain number of leads, calls, or conversions. Advertising performance is influenced by many factors outside our control, including market competition, seasonality, and your advertising budget.

Any estimated results discussed during onboarding are projections only and are not contractual commitments.

All content on the Catchie website — including text, logos, graphics, and design — is owned by or licensed to Catchie and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content from our website without our prior written consent.

Ad copy and creative assets produced by Catchie for your campaigns remain your property upon full payment of all fees.

Both parties agree to keep confidential any proprietary business information shared in the course of the engagement. This includes business strategies, financial details, customer data, and campaign performance data. This obligation survives the termination of our engagement.

Either party may terminate the engagement by providing 30 days written notice. Upon termination:

• You will be invoiced for any services rendered up to the termination date.
• We will provide a handover of your Google Ads account access and any relevant campaign data.
• No refunds will be issued for prepaid management fees.

We reserve the right to terminate services immediately if you breach these Terms or engage in conduct that violates Google's advertising policies or applicable laws.

To the fullest extent permitted by New Zealand law, Catchie's total liability to you for any claim arising out of or in connection with our services is limited to the total fees paid by you to Catchie in the three months preceding the claim.

We are not liable for any indirect, incidental, special, or consequential loss, including loss of profits, data, or business opportunities, even if we have been advised of the possibility of such loss.

You agree to use our website only for lawful purposes. You must not attempt to gain unauthorised access to any part of the website, introduce malicious code, or engage in any activity that interferes with the website's operation. We reserve the right to restrict or terminate access to the website at our discretion.

Our website may contain links to third-party websites, including Google. These links are provided for your convenience and do not constitute an endorsement. We have no control over the content or practices of third-party sites and accept no responsibility for them.

These Terms are governed by the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "last updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please get in touch:

• Email: hello@catchie.nz
• Phone: 021 0225 8787
• Location: Auckland, New Zealand